Custom Arch Wording Add-On

Grainhouse Studio – Hire Terms & Conditions

By paying your invoice, you acknowledge and agree to the following Hire Terms & Conditions.

Booking & Payment

A booking is confirmed once the required payment has been received.

Full payment must be made prior to delivery unless otherwise agreed in writing.

All hire prices are for a 24-hour hire period unless otherwise stated.

Security Deposit

Selected hire items require a refundable security deposit. This will be clearly listed on your invoice where applicable.

The security deposit is refunded within 48 hours after all hire items have been collected and inspected, provided they are returned in their original condition.

Grainhouse Studio reserves the right to deduct from the security deposit to cover damage, loss, excessive cleaning, late return costs or repair/replacement expenses.

If the cost of repair or replacement exceeds the security deposit, the hirer agrees to pay the remaining balance.

Delivery, Setup & Collection

Delivery, setup and collection are included within a 30km radius of Kingaroy.

Travel fees apply to locations outside this radius and will be quoted prior to booking.

Hire items remain the property of Grainhouse Studio at all times.

Care of Hire Items

The hirer agrees to:

Take reasonable care of all hire items during the hire period.

Keep hire items protected from theft, damage and adverse weather where possible.

Not move, alter or dismantle items after installation without prior approval from Grainhouse Studio.

Ensure hire items are available for collection at the agreed collection time.

Damage, Loss & Cleaning

The hirer is responsible for any damage, loss or theft occurring during the hire period. Repair or replacement costs will be charged where applicable.

Balloons

Balloon garlands are designed for temporary event use. Grainhouse Studio cannot guarantee balloon longevity due to weather conditions, heat, direct sunlight, wind or handling after installation. Once the installation has been completed, responsibility for the balloons passes to the hirer.

Weather

All hire items are for indoor use or covered outdoor areas only. Grainhouse Studio does not permit installations in open or uncovered outdoor spaces. Any use of hire items outdoors must be within a suitably covered and protected area. The hirer accepts full responsibility for any damage caused by weather conditions, including wind, rain or exposure, if these conditions are not met.

Cancellation Policy

Cancellations made more than 14 days before the event will receive a refund, excluding any non-refundable booking deposit if applicable.

Cancellations within 14 days of the event may forfeit payments already made due to preparation and reserved booking time.

Any custom-made items, including personalised wording, are non-refundable once production has commenced.

Liability

Grainhouse Studio is not liable for injury, loss or damage resulting from the misuse of hire items. The hirer accepts responsibility for ensuring all hire items are used safely and appropriately throughout the hire period.

Thank you for choosing Grainhouse Studio. We appreciate your support and look forward to helping make your event memorable.